Help & FAQ
At Chic Greece, we believe exceptional journeys deserve exceptional places to stay. Rather than offering endless choice, we curate a collection of luxury hotels, private villas, safari lodges, cruises, rail journeys and immersive travel experiences that genuinely stand apart. Every recommendation is selected for its character, quality and authentic sense of place, allowing you to travel with confidence, backed by expert advice and personal service from enquiry to arrival.
Choose your stay, select your travel dates and complete your booking securely online. Once your reservation has been confirmed, we will send your booking documentation and full details by email, with our team available should you need any help before you travel.
Chic Greece specialises in luxury accommodation and carefully curated travel experiences. Flights, private transfers, ferries and car hire may also be available as separate booking options, arranged directly or through our trusted travel partners. Our travel specialists are happy to help you explore the most suitable options for your journey, giving you the flexibility to tailor your travel arrangements to your individual plans. We do not offer 'off-the-shelf' package holidays as all of our travel arrangements are bespoke.
Yes. Most hotels and suppliers allow you to secure your booking with a deposit, provided you are booking before the balance payment deadline. Others require full payment at the time of reservation. Where a deposit option is available, the amount payable, balance due date and any applicable conditions will be clearly displayed before you complete your booking.
Yes. If you need to cancel or amend your booking, we'll always do our best to help. Many hotels offer flexible rates that allow changes or cancellation up to a specified date, while others are booked on a non-refundable basis. The applicable cancellation and amendment policy will always be clearly displayed before you complete your booking.
Where a booking qualifies for a refund, it must first be authorised by the accommodation provider. Once the supplier has returned the funds to us, the refund will be processed to the original payment method, normally within fourteen days of receipt. Administration or processing fees may apply as outlined in our Terms & Conditions.
Everything included in your booking is clearly shown before you complete your reservation, so you'll know exactly what's covered. If any local taxes or mandatory charges are payable directly at the property, these will be highlighted wherever possible.
Yes. We strongly recommend arranging comprehensive travel insurance as soon as your booking is confirmed. Your policy should provide suitable cover for cancellation and curtailment, medical expenses, emergency assistance, travel disruption, baggage and any activities you plan to undertake. As policies vary, we recommend checking with your insurer to ensure you have the level of cover that is right for your trip.
Requirements vary according to your destination, nationality and personal circumstances. It is your responsibility to ensure every traveller holds valid passports, visas, travel authorisations and any other required documentation. Requirements can change, so check with the relevant government authority, embassy or consulate before travelling.
We take great care to ensure every hotel listing is accurate, informative and regularly updated in partnership with our accommodation providers. As hotels occasionally refresh rooms, facilities and services, some details may change from time to time, but we aim to keep every listing as current as possible.
Should you need assistance during your trip, please contact your accommodation or tour provider first, as they are best placed to resolve any immediate issues. If further support is required, the Chic Greece WhatsApp service is available throughout your journey, giving you direct access to our team whenever you need us.
You can contact our team on +1 (646) 980 6953 during office hours published on this page, or by submitting a message via our Contact form. Once your booking has been confirmed, you'll also receive a dedicated WhatsApp number for use while you're away. Whether you have a question before booking or need assistance with an existing reservation, we're always happy to help.